Swiftcover News Update: Swiftcover Bottom Out in Insurance Survey
Swiftcover News Update: Car insurance company Swiftcover have failed to impress in a survey of best car insurance policies, completed by 46000 UK drivers.
It’s often hard to know which car insurance company to choose – everyone has their personal stories about good and bad experiences with their insurance companies but it’s a volatile thing and everyone seems to be able to claim both ways for all companies.
In order to assist customers in their choice comparison website have popped up online and allow customers to enter all of their information in one place and then read the results of dozens and dozens of insurers. This, in theory, means they get the best price possible for the insurance they require but does this mean they get the company that offers the best service? Not always.
Auto Express have conducted a survey of 46000 motorists who rated 40 car insurers and now there is a table of scores depicting the best and worst insurers to help customers make informed decisions on who to take out an insurance policy with.
The five categories that the companies were ranked for were: communication, helpfulness, speed of settling a claim, value for money and overall service. The insurers have come out with a percentage score that ranks them from 1-40.
NFU Mutual, an insurance company that was originally established by farmers, for farmers ranked highest overall, for the second year running, with a score of 89.09%. Their most pleasing results referenced their attentive staff and high level of customer service. Despite not offering the cheapest insurance available, a staggering 97% of customers said they’d renew their policy.
Unfortunately for Diamond car insurance however they landed right at the bottom of the list, filling the only place left after Swiftcover. Diamond, who provide car insurance tailored for women, with most customers participating in the survey reporting that there were errors on their policies and the time it took to sort claims was unacceptable – one person had to wait two years before they reached a final resolution with their claim.
Swiftcover were just one up from the bottom with a score of 74.33% but this is by no means the end of the line. Last year’s worst rated insurer was Lloyds TSB and they have risen an impressive 19 places this year. The key thing to remember when it comes to the purchase of car insurance is that cheapest isn’t always the best, the best isn’t always the cheapest and most importantly each insurer seems to offer a unique service and so each individual’s experience is different and what works for one person may not work for another.
To see the table of best and worst car insurers, click here.
If you’re interested in finding out more about Swiftcover and the insurance options that they offer, use the Swiftcover contact number to speak with a member of their customer services department.
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