Refund Policy

Our Refund Policy
We want you to be completely happy with the service you receive, but if for any reason you feel we have let you down, you may request a refund.
Refund requests can only be processed via email, and we will only offer refunds at the rate of set per minute for the full call duration.
To submit a refund, please email:info@118enqs.com stating your name and telephone number.
You must attach a copy of your phone bill clearly showing your call to our service and the total length of that call. We can only consider refund requests for calls made in the last 60 days so ensure the date is also stated.
We will issue a refund cheque to the account holder who is named on the telephone bill.

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