Eon Customer Reviews

Eon Customer Care

The following is an extract from a Which? review on the Eon Energy company. Which? are a company who offer advice on a wide range of products and services. This in particular shows the positives and negatives of Eon based on an Eon customer sample.

Eon is a wholly-owned subsidiary of German company Eon AG. It is one of the UK’s largest energy companies, supplying energy to around five million homes and businesses.

Known as Powergen until 2007, the company is the UK’s second largest electricity generator and owns power stations, wind farms and a biomass plant.

See how Eon compares on price with your current deal by finding the cheapest gas and electricity with Which? Switch now.

Eon customer score
51%
Eon’s overall Which? customer score

Eon achieved the highest score of all the ‘big six’ energy companies (which includes British Gas, EDF Energy, Npower Scottish Power and SSE) in our latest energy company customer satisfaction survey, with an overall customer score of 51% – but its score was still far behind top-rated small suppliers, several of which scored over 70%.

In fact, the supplier ranked joint ninth (with supplier SSE) of 15 companies rated.

The table below show the breakdown of Eon’s score, and you can find out how it compares to other companies in the full results of our energy companies satisfaction survey.

Eon survey results
Area of performance Star rating
Customer service
Value for money
Bills
Complaints
Helping you save energy
Customer score 51%
1,349 Eon customers responded to our survey in November 2012. The Which? energy customer satisfaction survey is the biggest of its kind and asks members of the public to rate how satisfied they are with their energy company and how likely they are to recommend it to a friend.

What do customers say about Eon?
When Which? asked Eon customers what they thought of their supplier in November 2012, here are some of the things they told us:

‘They have lots of advice on their website and their energy saving gadgets are often free.’

‘There was so much data on the statement, I could not find the details I was looking for. It’s a very complicated layout.’

‘You actually get to speak to a human being in this country, and they will help with any question that is asked and they do all the necessary at their end – something that doesn’t seem to happen much any more!’

‘The new contract they offered was not the best for us despite what their website said.’

Eon energy prices
Eon was the last of the big six energy companies to announce its price hike in the last round of energy supplier price rises, following a promise to customers that it wouldn’t increase home energy prices in 2012. The increases, by an average of 8.7% for dual fuel bills, came into effect on 18 January 2013.

But in November 2012, Eon increased the prices of its cheapest fixed energy deals, which included an Age UK tariff. The graph below shows how Eon’s prices have changed over the past two years.

As a whole, this review is very positive. The UK call centres are a recurring upside to the business which also highlights the strength of Eon Customer Services. It just goes to show, the extra cost and effort put into attending to customers needs are always recognised. These customers will have a much healthier connection with Eon as a result and will be much less likely to move.

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