Bupa News Update: Patients Angry with Insurer

Bupa Patients Fight Back

Bupa News Update: Many patients have expressed anger with the insurance company after the attack by its patients during a Competition Commission probe.

The attacks came as the insurer face the competition commission to discuss the findings of its investigation into the private health industry that is worth five billion pounds. The industry is dominated by the Big Five who are HCA, Spire Health Care, General Health Care Group, Ramsay Health Care UK and Nuffield Health and the Competition Commission want to find out if this dominance distorts the chance of competition in the sector.

Bupa has always supported the enquiry and it has said that it believes that the cost of private health care is rising because of the lack of competition that has meant that patients have stopped using private health services and gone back to the NHS for treatment. However this support has not made Bupa immune from criticism from its patients, many of whom have submitted their own information to the enquiry.

Bupa News Update

Criticism include the allegation that Bupa is moving the goal posts so that they do not have to honour the terms that their patients signed up for, such as the chance to choose a medical consultant. That has now been amended by Bupa to include only those medical professionals who will cost them the least. One of the Bupa patients said that he had had his claim for a consultation fee refused despite the fact that he had seen a fully accredited consultant for a hip replacement.

He said that he had found that Bupa, despite raising his premiums every year had lowered the amount they were prepared to pay medical professionals. The result was that the patient had to pay the five per cent shortfall himself.

Another of Bupa’s policyholders complained that he had received no support from Bupa after a foot operation. He said that he had been very surprised at their attitude to his operation and aftercare. The competitions Commission’s investigations was started last year and the complaints mentioned are only the latest that have been leveled at the company, including one client of theirs who complained that without warning or explanation his monthly premium jumped by twenty per cent.

It is clear that the cost of private medical cover can leave your blood pressure rising and the complaints of the people unhappy with the service that they have had may make others have second thoughts.

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